This policy explains how we prepare and deliver orders. The time frames below are proposed operating estimates and must be confirmed before publication.
1. PREPARATION BEFORE DISPATCH
Most orders are prepared within 1–3 business days after successful payment verification. Business days generally exclude weekends and applicable holidays. Preparation may include stock confirmation, quality checks, packaging, and handing the parcel to a logistics provider. Customized or made-to-order items may require longer lead times; any applicable lead time should be stated on the product page.
2. TRANSIT ESTIMATES AFTER DISPATCH
United States: approximately 7–18 business days.
United Kingdom: approximately 7–18 business days.
Canada: approximately 7–18 business days.
Australia: approximately 7–18 business days.
European destinations: approximately 10–21 business days.
Other supported destinations: approximately 10–28 business days.
These are estimates, not guaranteed delivery dates. Total arrival time includes processing plus transit. Actual options and availability depend on the checkout destination.
3. DELIVERY FEES
The checkout summary displays available shipping methods and their charges before payment. If a free-shipping offer applies, its conditions should appear clearly in the promotion or checkout. We do not request surprise shipping payments by unsolicited email.
4. CROSS-BORDER ORDERS AND TAXES
Customs processing and import rules differ by country. Duties, taxes, and clearance fees may apply. Whether such charges are prepaid or payable on arrival depends on the terms disclosed at checkout. Customers should review the checkout total and any import information before placing an order. We cannot control customs decisions.
5. TRACKING YOUR PARCEL
When a parcel is dispatched and tracking is available, we send shipment details to the email associated with the order. Tracking events may take 24–72 hours to appear, and international handoffs may create periods without updates.
6. ORDERS IN MORE THAN ONE PACKAGE
Products may be fulfilled from different locations. This can result in separate parcels and tracking numbers even when the products were purchased together. A partial delivery does not automatically mean the remainder is lost.
7. ADDRESS ACCURACY
Review the recipient name, street, unit number, postal code, phone number, and country before paying. If you spot a mistake, write to info@mirevly.store promptly. We will attempt to help, but rerouting is not always possible after dispatch.
8. DELIVERY INTERRUPTIONS
Weather, carrier congestion, public holidays, inspections, transportation disruptions, and local conditions may affect transit. If a delay becomes substantial, contact us with your order number so we can review the available tracking information and appropriate remedies.
9. PARCEL MARKED DELIVERED BUT NOT RECEIVED
Check with household members, building staff, or the delivery location shown by the carrier. Then contact us so we can investigate with the shipping partner. Your statutory rights are not reduced by this troubleshooting advice.
10. LOST OR DAMAGED SHIPMENTS
If a shipment is confirmed lost before delivery, we will assess replacement or refund obligations under applicable law. If packaging or goods arrive damaged, photograph them and notify us promptly. We may request supporting information but will not remove legally protected remedies.
11. REFUSED OR UNDELIVERABLE PACKAGES
A parcel can be returned because of an incomplete address, missed delivery, or customs issue. Contact us for available options. Reasonable additional reshipping costs may apply when permitted by law and when the cause is attributable to information supplied by the customer.
Shipping assistance: info@mirevly.store.