We want you to understand your options before you buy. The following proposed policy provides a 30-day return request window, without limiting mandatory consumer rights.
1. RETURN WINDOW
For eligible products, request a return within 30 calendar days of delivery. Contact info@mirevly.store and include your order number, item, and reason for the request. We will reply with the next steps and an authorized return address.
2. CONDITION OF ITEMS
For a change-of-mind return, items should ordinarily be unworn, unwashed, undamaged, and accompanied by included accessories and product tags where relevant. Reasonable inspection or trying on an item is allowed to the extent required by applicable law. Footwear should be tested indoors on a clean surface and protected in an outer shipping carton.
3. ITEMS THAT MAY BE EXCLUDED
Where lawful and clearly disclosed before purchase, exclusions may apply to personalized goods, certain sealed hygiene-sensitive items once unsealed, gift cards, or specifically identified final-sale products. Defective or misdescribed goods remain subject to statutory protections even if a change-of-mind exclusion applies.
4. STARTING A RETURN
Email info@mirevly.store with your order number, item name, and request. For damage, defects, or incorrect goods, include clear photographs when possible. Wait for return instructions: different items may require different return facilities. Do not mail merchandise to the business correspondence address without authorization.
5. EXCHANGES
We can review requests for a different size or color when stock and fulfillment arrangements permit. If a direct exchange is not possible, we may suggest a return and a separate purchase. Price differences, delivery costs, and consumer rights will be explained where relevant.
6. INCORRECT, DAMAGED, OR DEFECTIVE GOODS
If we supplied the wrong item or the item is defective, notify us. Depending on applicable law and the circumstances, the remedy may be repair, replacement, exchange, price reduction, or refund. Where we are legally responsible, reasonable return shipping costs will not be imposed on the customer.
7. RETURN POSTAGE
For eligible voluntary returns of correctly supplied products, the customer may need to pay return postage if this was disclosed and is lawful. For confirmed seller error or defects, we will follow applicable obligations. Contact support before buying a return label.
8. INSPECTION AND REFUND
Once a return is received, we will assess its eligibility and notify you. For approved refunds, our operational target is to initiate payment within 5–10 business days after approval, except where law requires earlier payment or a different procedure. Banks and payment services may take additional time to post the credit.
9. ORIGINAL PAYMENT METHOD
Refunds are generally sent to the original payment method. If that is unavailable, we will coordinate a lawful alternative. We never require your card security code by email to process a refund.
10. ORIGINAL DELIVERY CHARGES
Whether initial delivery charges are refunded depends on the reason for the return and applicable consumer law. Where a statutory cancellation right requires repayment of standard delivery costs, we will comply.
11. CANCELLATION BEFORE SHIPMENT
Email us immediately if you wish to cancel. We will try to stop fulfillment. Once a parcel has been shipped, return procedures may be needed, subject to any statutory withdrawal rights.
12. CROSS-BORDER RETURNS
Contact us before shipping a return across borders. Customs forms, authorized addresses, and shipping arrangements can differ by product and destination. Keep a receipt and tracking number when a tracked return is recommended.
13. CONSUMER PROTECTIONS
Nothing here removes rights that cannot be excluded, including applicable rights relating to defective goods, distance selling, and statutory cancellation periods.
Returns team: info@mirevly.store.